Privacy Policy 


Pacful understands the importance of privacy to our customers. Your information will remain confidential. We will not give or sell confidential information about our customers to any third party. We collect and store information about every transaction that we handle so that we can efficiently provide the services required by our customers. We use information about our customers and their transaction activity to provide or enhance the services we make available to our customers, to communicate with our customers about additional services they may find of value, to fulfill our service agreements, and to comply with government regulations if required.

Shipment Information:

Information provided as part of an order transaction represents a record of that transaction and cannot be altered after it is complete. We make reasonable and prudent efforts to limit access to our facilities to authorized personnel only, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view (such as on a packing list, a shipping label, etc). Access to customer information is limited to those employees who have a business need for that information.

Retention of Customer Information:

Pacful retains information about our customers as necessary for business purposes and as required. For example, we retain information about orders, including customer names and addresses, so that we can provide proof of shipment information and to process claim requests. We carefully dispose of records and delete information when retention periods expire or when our customer asks us to.


Your continued use of this site signifies your assent to the Pacful Privacy Policy. We reserve the right, at our discretion, to modify, add, or remove portions of this policy at any time by posting the revised policy on the Pacful Web Site or Customer Service Manual. Please check this page periodically for changes.

Contacting Pacful:

If you have questions about this privacy statement, the practices of this site, or your experience on the Pacful Web Site, you can contact us at contact us page or your contact customer service or account representative

Comments, suggestions or materials sent or transmitted to Pacful shall be deemed to be non-confidential. Pacful shall have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.